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Artificial Intelligence initiative for ING Netherlands. The initiative developed and tested an algorithm which would ensure clean data pool and would be able to identify and match data items between legal contracts and the company data warehouse. The solution landed at group level.
Hilti was looking for the tool park management solution of the future - one that could maximize efficiency for customers on-site in construction projects and off-site during planning, preparations and management.
It's all about the first 100 days after a car has been handed over to its new owner. The task was to elevate the brand’s customer experience to a “best-in-the-class” level that will win customer service awards.
Service Lab - development of social innovations in support of business creation. We are building a learning platform aiming to teach entrepreneurship skills such as empathy, creativity and prototyping via Service Design and Platform Design.
The VUCA dynamic, the digitalisation, the aggressive competition, and the customer evolution challenge the speed, creativity and flexibility of Henkel’s products and services. The task was to translate leadership vision into reality and design tangible hacks based on Leadership Commitments.
Laurea University, Finland commissioned us to deliver series of workshop in Service Design and Creative Leadership. The participants came up with validated prototypes for sustainable green solutions. Some of them pursued a career in Service Design.
Taxing initiative for ING DiBa Germany. Filling tax declaration in Germany is a process that is time consuming and confusing for most tax payers. We've come up with a MVP for one click solution. The solution was launched on the market in 2018.
The goal of this project was to come up with genius new entertainment, service and/or experience offerings for future cruise ship passengers that center around their cabin and generate revenue for the cruise operator.
The task was to redesign the Eco-Academy in Uzana area in order to address modern ecological concepts and to ensures access for special needs children.
The new Academy teaches responsible attitudes towards nature and deeper knowledge of the processes that occur in ecosystems. The approaches we used: service design, inclusive design, storytelling, business model innovation.
We worked with a couple of teams with a case related to the company's social responsibility program. By using the design thinking approach we guided the participants to prototype and test solutions that would ensure a higher employee engagement and buy-in.
We worked with the Communication team of Raiffeisen Bank Bulgaria to create a communication campaign for mortgages based on real customer insight.
The team learned to create customer-centered advertising campaigns.
Online onboarding for individual customers for ING Romania. In line with digitalising the bank offering, we investigated the need and acceptance of having an online onboarding for individual clients. After an extensive research we identified a need for a trustworthy and smooth process and designed a flow which would meet customers’ expectations and would offer a great customer experience.
IN THE MEDIA