We are a value-driven organisation. We believe in the continuous learning and self-actualisation. Our philosophy is that every person, team and organisation can and should transform and become a better version of themselves.
Our purpose is to contribute to a more sustainable and fair future through quality education and training, reducing inequalities and responsible consumption and production.
WAY OF WORKING
We can help you design better products, services and experiences. The methods we use are service design, design thinking, lean startup, agile.
First understand. In this phase we gain an empathetic understanding of the problem you’re trying to solve, exploring the real needs and desires of your target group. The methods we use are qualitative interviews, observation and service safaris to name a few.
During the Research stage we gather and accumulate information for your customers and users. It is time to make sense of this information and to turn it into insight about the real needs, problems and pains they experience. This is the bridge phase between Research and Ideation.
Use creativity and innovation in order to develop solutions. Brainstorms and Associations are just a few of the best Ideation methods we'll teach you to apply in order to come up with out-of-the-box solutions.
Prototypes and MVPs as good as the real thing. They are early, inexpensive, and scaled down version of the product that help you communicate the concept and reveal any problems with the design. If you fail, you'd better do it at prototype level which is fast and cheap.
Lean Startup. We help you test the core feature/ concept of your product or service and get valuable user feedback. This is the fastest way into the market without spending all your money.
Innovation can be learned. We can help you develop specific organisational capabilities for a successful transformation and growth: Design Thinking, Service Design, Creative Leadership, DNA of creativity, Platform Design.
We Are a Team of Innovation Specialists, Designers, Brand Innovation Professionals and Storytellers.
Founder of Fabrica 360 and Accredited Service Design Master Trainer
Eleonora has 2000+ hours coaching multidisciplinary teams in service design and storytelling in the Netherlands, Germany, Finland, Romania and Bulgaria. With extensive hands-on experience in service design with over 20 large scale projects across different industries and cultures. Among her clients are ING Bank, UniCredit Bulbank, Porsche, Hilti, The European Commission, Laura University, Oulu University, Econt Express, Raiffeisen Bank, many startups and NGOs.
Active community member, Eleonora is mentoring social innovations and social entrepreneurship teams, developing training programs in service design, design thinking, creative leadership, storytelling and business model innovation.
Representative of the Service Design Network in Bulgaria and founder of Fabrica 360.
Expert in Inclusive Design
Designer, focused on creating effective mechanisms for the transfer of knowledge between universities, businesses, and local authorities as advocates for the benefits of inclusive design and in particular a socio-inclusive approach.
Currently Ivelina is based in London where she works for Singapore airlines in a transformation program.
Co-founder of Service Design Network, Chapter in Bulgaria.
Social Innovator and Wine expert
Our key expert in a new social innovation initiative promoting transnational cooperation and exchange of experience, best practices and models for promoting self-employment, entrepreneurship and business creation.
Assen's passion is wine and currently he is doing level 4 in WSET and developing his blog wineandstories.com
SPECIAL CONNECTION TO SERVICE DESIGN
Our team has founded the Service Design Network Chapter in Bulgaria in 2017.
A PICTURE IS WORTH A THOUSAND WORDS