Service Design Week, Sofia 2022
Good Design is Good Business
About
On the occasion of the Service Design Day June, the 1st, the Bulgarian Chapter of the
Service Design Network invites you to a whole week of online events under the motto
"Good Design is Good Business".
We are proud to present 10 speakers from five business sectors: Telecommunications, IT, Financial Services, Pharmaceutical and FMCG who will share their experience and know how in improving employee and customer experience, designing products, services, processes, and physical spaces.
Companies find it difficult to design a good service. Why? Well, many are stuck in the product mindset. Products are a catalyst to silo departments and its users experience the service in those silos.
Join us if you want to find out what service design can do for your company!
Who is it for
Decision makers and influencers, such as CEOs, CMOs, CIOs, (Digital) Marketing Directors, Change Managers, Program Managers and Innovation Managers, Service Design Enthusiasts.
Agenda
"Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers."
30.05
16:00-17:30 EET
online
Telecommunications
Business cases from Panelists John Davidson from Company X and David Johnson from Company Y.
31.05
16:00-17:30 EET
online
Information Technologies
Business cases from Panelists John Davidson from Company X and David Johnson from Company Y. 30 minutes presentations from speakers +30 minutes Q&A.
01.06
16:00-17:30 EET
online
Financial Sector
Business cases from Panelists John Davidson from Company X and David Johnson from Company Y. 30 minutes presentations from speakers +30 minutes Q&A.
02.06
16:00-17:30 EET
online
Pharmaceutical
Business cases from Panelists John Davidson from Company X and David Johnson from Company Y. 30 minutes presentations from speakers +30 minutes Q&A.
03.06
10:00-11:30 EET
online
FMCG
Business cases from Panelists John Davidson from Company X and David Johnson from Company Y. 30 minutes presentations from speakers +30 minutes Q&A.
Organizers
Eleonora Carnasa
Fabrica 360
President of SDN Bulgaria Chapter
Founder and Senior Service Designer at Fabrica 360
Member of the Accreditation Committee of the SDN | Author of Connect the Dots
Service Design Network Bulgaria's Goals
-
Communicate the value of service design principles & methods to the market with understanding of the needs in economy sectors and real implementation of service design tools and methodology for innovation
-
Create a platform for knowledge sharing and networking among service design communities, and businesses from different industries, entrepreneurs, innovation hubs, VC, spin off corporations and government services.
-
Service Design Trainings, Master Classes, company trainings for knowledge sharing and connecting the people
-
Business consulting. From customer research through ideation and concept creation to prototyping, storytelling and implementation.
-
Showcase case studies and role models from the rest of the SDN chapters and the SDN Network.
-
Networking of leading experts and practitioners, knowledge sharing, developing, inspiring and motivating the market.
Ivelina Gadjeva
Royal College of Art
Co-founder of SDN Bulgaria Chapter
Founder of Design for All Foundation
Inclusive design researcher at the Helen Hamlyn Centre for Design, Royal College of Art
Desislava Sarbinovska
Web Technology
Co-founder of the SDN Bulgaria Chapetr
Co-Founder and Managing Director of Web Technology Ltd.
Part of the Leadership team of the SDN
Tickets
Zoom event
Single panel: BGN 15.00 (EUR 7.50)
All panels BGN 50.00 (EUR 25.00)
Payment Methods: Credit card, Debit card, Paypal, Bank transfer
.png){kind=small}
Sponsors
