top of page
Hi! This is a sample of my service design portfolio. Happy to share more details in person.
Screenshot 2019-11-12 at 13.58.22.png
eleonora name.png

IMPROVING RELATIONSHIP WITH  PARTNERS

Boehringer Ingelheim (BI) is the biggest private pharmaceutical company. The business units  in Bulgaria and Romania are facing challenges such as competition, legacy and new expectations by the  healthcare  professionals.

 

The project scope was to  improve the communication between BI's medical  representatives and the healthcare professionals.

CLIENT: Boehringer Ingelheim

Screenshot 2022-10-13 at 20.57.28.png

SERVICE IMPROVEMENT AND COMMUNICATION

The biggest logistics company in Bulgaria offers hundreds of services and needed help to identify the reasons causing confusion among customers and employees with one particular service.

 

We have organised 30+ phone interviews and 10+ observations based on which we developed personas, customer journey maps and a service blueprint. The reasons for misunderstandings became quite obvious and the team generated tens of ideas for improvements. 

 

CLIENT: Econt

IMG_20210510_143828.jpg
IMAG2710_edited.jpg

ONLINE ONBOARDING FOR INDIVIDUAL CUSTOMERS

In line with digitalising the bank offering, we investigated the need and acceptance of having an online onboarding for individual clients.

 

After an extensive research we identified a need for a trustworthy and smooth process and designed a flow which would meet customers’ expectations and would offer a great customer experience. we  worked closely  with UX designers to create a smooth process for the customers. The solution was launched in 2018.

CLIENT: ING Romania

CREATING PERSONAS

Pharmalex  is a leading provider of specialized services for the pharmaceutical, biotech and medical device industries that  have grown inorganically in the past few years, acquiring companies with varied  expertise and from different geographies.  The challenge was to get to know their new customers and we worked with 25 international team to  create Pharmalex\s new personas.

CLIENT: PharmaLex

Screenshot 2022-10-13 at 21.16.22.png

ARTIFICIAL INTELLIGENCE FOR CLEAN DATA

The initiative developed and tested an algorithm which would ensure clean data pool being able to identify and match data items between legal contracts and the company data warehouse.

 

Among the many use cases are accurately calculated risk-weighted assets and correct, cheaper and faster migration of data between different warehouses. The solution will land at group level.

CLIENT: ING Netherlands

IMAG0444.jpg
IMAG4243 resized_edited.jpg

EASY TAX DECLARATION

Filling tax declaration in Germany is a process that is time consuming and confusing for most tax payers. The existing solutions on the market (software, consultants, community) still require at least some knowledge about taxes and a rigorous collection and sorting of documents.

 

We've come up with a vision for one click solution that would automatically collect taxpayers’ invoices from different sources and would fill in everything directly to the online tax declaration. The first version will be launched in 2018.

CLIENT: ING Germany

UX DESIGN FOR THE NEW PLATFORM

Cobuilder is a Norwegian company, offering an IT platform that employs all relevant international standards for data management to help construction industry actors exploit the potential of product data.

 

We helped a diverse team of experts to design the new onboarding flow for different stakeholders.

CLIENT:  Cobuilder

IMG_20210929_121715 (1).jpg

NEW OFFER INTO THE MORTGAGE PROCESS

Our mission was to identify the best moment in the mortgage process to offer an insurance product to ING customers as well as which insurances are the most adequate to offer to customers buying a home.

 

After a number of experiments we were able to identify the best offer and companies to partner with. The solution will be launched in 2018.

CLIENT: ING Germany

IMAG4300.jpg

CREATIVE LEADERSHIP TRAININGS

Leadership mindset and skills are the building block for innovation and transformation; without it, one cannot grow the others and the organisation. Part of the modules in this program are dedicated to
developing the right mindset while the others focus on the right skills and tools to lead with inspiration in a consistent, systematic and sustainable way.

CLIENT: LAUREA University, Finland

Screenshot 2019-11-12 at 11.47.36.png
Screenshot 2019-11-12 at 12.38.36.png

HANDYMAN - CONNECT HOME OWNERS AND HANDYMEN